(a) Licensees shall designate a location and staff it for the purpose of:
- (1) Answering patrons' questions relating to racing or the sale of pari-mutuel pools; and
- (2) Receiving complaints and information related to racing or the sale of pari-mutuel pools.
- (b) The location described in (a) above shall be easily accessed by patrons and identified with a prominent sign.
(c) Licensees shall promptly notify the commission of a complaint or any report regarding:
- (1) Alleged violations of RSA 284 or these rules;
- (2) Accidents or injuries; or
- (3) Unsafe or unsanitary conditions for patrons, other persons, and animals present on the premises.
Source. (See Revision Note at chapter heading for Lot 8000) #12544, eff 6-1-18