- (a) Each agent shall publish a dispute process and make such publication generally available to the sports wagering public;
- (b) A patron who is dissatisfied with any matter relating to sports wagering may utilize the agent’s grievance process.
- (c) A patron may file a grievance with the agent either orally or in writing.
- (d) The agent shall notify the authorized sports bettor of the disposition of grievances either orally or in writing for grievances within 30 days of the grievance being filed.
Source. #13041, eff 5-9-20