1. (a) All licensee orders to be picked up from a licensed or commission warehouse, or commission liquor store shall use the following procedure:

   1. (1) Orders shall be submitted through the commission's internet ordering system;
   2. (2) Orders shall be on approved credit or shall be accompanied by acceptable payment;
   3. (3) All orders shall be picked up at a date and time set by the warehouse or store;

   4. (4) All orders shall be picked up:

      1. a. At the warehouse by a licensed carrier who will make the delivery to the licensee; or
      2. b. At the store or warehouse by the retail licensee, their employee, or other designated individual, only with presentation of a copy of the retail license at pickup; and
   5. (5) The licensee shall pay all transportation charges for warehouse orders.

2. (b) Orders to be picked directly from the commission liquor store shelves by a licensee shall be subject to the following conditions:

   1. (1) Orders shall be on approved credit or paid at the register by an acceptable form of payment; and

   2. (2) Licensees picking directly from the store shelf shall pay “retail price”, which for the purposes of this rule means:

      1. a. For off-premises licensees, the price listed in the quarterly price list for off-premises licensees; or
      2. b. For on-premises licensees the prevailing shelf price at the time of the sale.

3. (c) Any customer may elect to use a special order to obtain supplies not listed with the commission using the following procedure:

   1. (1) A quote may be obtained by selecting special order, identifying the desired supply, completing, and submitting a Form M-2 “Contact Us” (revised x/2024) to a commission liquor store or the commission office at https://www.liquorandwineoutlets.com/About-Us/Contact-Us;
   2. (2) The commission shall obtain a quote from a licensed vendor and return the quote to the customer;
   3. (3) The customer may place an order for the product referenced in the quote before the expiration date of the quote;
   4. (4) The order shall be submitted to a store or the commission office; and
   5. (5) All orders shall be picked up and paid for at the store designated.
4. (d) Nothing in these rules shall be construed as to prohibit on-premises and off-premises licensees or customers from purchasing, at their own risk, through permitted direct shippers.
5. (e) Errors in ordering, shipping, billing, or receiving shall be reported, processed, and the supplies returned within 30 days of their receipt.
6. (f) Errors in an order from the warehouse shall be resolved pursuant to Liq 906.02 by contacting the commission office.
7. (g) Errors in an order from a commission liquor store shall be resolved pursuant to Liq 906.02 at the store where the sale was made.
8. (h) Incomplete orders and orders submitted without payment or not in compliance with Liq 900 shall not be processed and shall be returned stating the reasons therefore.

Source. (See Revision Note at chapter heading for Liq 400) #5043, eff 1-11-91; ss by #5180, eff 7-22-91; ss by #6391, eff 11-28-96, EXPIRED: 11-28-04 New. #8243, eff 12-31-04, EXPIRED: 12-31-12 New. #10322, INTERIM, eff 4-25-13, EXPIRED: 10-22-13 New. #10643, eff 7-18-14; ss by #14335, eff 8-2-25, EXPIRES: 8-2-35