N.H. Code Admin. R. Ins 3007.01
(a) The commissioner, upon the commissioner’s own initiative or upon request by an insurer, shall waive any requirement of this chapter if such waiver does not contradict the objective or intent of the rule and:
(3) There are specific circumstances unique to the situation such that strict compliance with the rule would be onerous without promoting the objective or intent of the rule
provision; or
(d) A request for a waiver shall specify the basis for the waiver and proposed alternative, if any.
2. The Contents of the Model Privacy Form
The Model Form consists of two pages, which may be printed on both sides of a single sheet of paper or may appear on two separate pages. Where a licensee provides a long list of licensees or financial institutions at the end of the Model Form in accordance with Instruction B3(a)(i), or provides additional information in accordance with Instruction B3(c) and such list or additional information exceeds the space available on Page Two of the Model Form, such list or additional information may extend to a third page.
(a) Page One. The first page consists of the following components:
(b) Page Two. The second page consists of the following components:
3. The format of the Model Privacy Form.
The format of the Model Form may be modified only as described below.
(e) Languages. The Model Form may be translated into languages other than English.
1. Name of licensee or group of affiliated licensees or institutions providing the notice
Insert the name of the licensee providing the notice, or a common identity of the affiliated licensees or financial institutions jointly providing the notice on the form, wherever [name of licensee] appears.
(b) General instructions for the “What?” box
(c) General instructions for the disclosure table. The left column lists reasons for sharing or using personal information. Each reason correlates to a specific legal provision described in Paragraph 2(d) of this Instruction. In the middle column, each licensee must provide a “Yes” or “No” response that accurately reflects its information-sharing policies and practices with respect to the reason listed on the left. In the right column, each licensee must provide in each box one of the following three (3) responses, as applicable, that reflects whether a consumer can limit such sharing:
“Yes,” if it is required to or voluntarily provides an opt-out; “No,” if it does not provide an opt-out; or
“We don’t share,” if it answers “No” in the middle column.
Only the sixth row (“For our affiliates to market to you”) may be omitted at the option of the licensee. See Paragraph 2(d)(6) of this instruction.
(d) Specific disclosures and corresponding legal provisions
(g) Mail-in opt-out form. Licensees must include this mail-in form only if they state in the “To limit our sharing” box that consumers can opt out by mail. The mail-in form must provide opt-out options that correspond accurately to the “Yes” responses in the third column of the disclosure table. Licensees that require consumers to provide only name and address may omit the section identified as “[account #].” Licensees that require additional or different information, such as a random opt-out number or a truncated account number to implement an opt-out election should modify the “[account #]” reference accordingly. This includes licensees that require customers with multiple accounts to identify each account to which the opt-out should apply. A licensee must enter its opt-out mailing address in the far right of this form (see version 3); or below the form (see version 4). The reverse side of the mail-in opt-out form must not include any content of the Model Form.
(i) Joint accountholder. Only licensees that provide their joint accountholders the choice to opt out for only one accountholder, in accordance with Paragraph 3(a)(5) of these Instructions, must include in the far left column of the mail-in form the following statement:
If you have a joint account, your choice(s) will apply to everyone on your account unless you mark below.
□ Apply my choice(s) only to me.
The word “choice” may be written in either the singular or plural, as appropriate. Licensees that provide insurance products or services, provide this option, and elect to use the Model Form may substitute the word “policy” for “account” in this statement. Licensees that do not provide this option may eliminate this left column from the mail-in form.
(ii) FCRA Section 603(d)(2)(A)(iii) opt-out. If the licensee shares personal information pursuant to Section 603(d)(2)(A)(iii) of the FCRA, it must include in the mail-in opt-out form the following statement:
□ Do not share information about my creditworthiness with your affiliates for their everyday business purposes.
(iii) FCRA Section 624 opt-out. If the licensee uses Section 624 of the FCRA, in accord with paragraph 2(d)(6) of these Instructions, it must include in the mail-in opt-out form the following statement:
□ Do not allow your affiliates to use my personal information to market to me.
(iv) Nonaffiliate opt-out. If the licensee shares personal information pursuant to Ins 3003.01(a), it must include in the mail-in opt-out form the following statement:
□ Do not share my personal information with nonaffiliates to market their products and services to me.
(v) Additional opt-outs. Licensees that use the disclosure table to provide opt-out options beyond those required by Federal law must provide those opt-outs in this section of the Model Form. A licensee that chooses to offer an opt-out for its own marketing in the mail-in opt-out form must include one of the two following statements:
□ Do not share my personal information to market to me. or
□ Do not use my personal information to market to me.
A licensee that chooses to offer an opt-out for joint marketing must include the following statement:
□ Do not share my personal information with other financial institutions to jointly market to me.
(a) General Instructions for the Questions. Certain Questions on the Model Form may be customized as follows:
(iii) “How does [name of licensee] collect my personal information?” Licensees must use five (5) of the following terms to complete the bulleted list for this question: open an account; deposit money; pay your bills; apply for a loan; use your credit or debit card; seek financial or tax advice; apply for insurance; pay insurance premiums; file an insurance claim; seek advice about your investments; buy securities from us; sell securities to us; direct us to buy securities; direct us to sell your securities; make deposits or withdrawals from your account; enter into an investment advisory contract; give us your income information; provide employment information; give us your employment history; tell us about your investment or retirement portfolio; tell us about your investment or retirement earnings; apply for financing; apply for a lease; provide account information; give us your contact information; pay us by check; give us your wage statements; provide your mortgage information; make a wire transfer; tell us who receives the money; tell us where to send the money; show your government-issued ID; show your driver’s license; order a commodity futures or option trade.
Licensees that collect personal information from their affiliates and/or credit bureaus must include the following statement after the bulleted list: “We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.” Licensees that do not collect personal information from their affiliates or credit bureaus but do collect information from other companies must include the following statement instead: “We also collect your personal information from other companies.” Only licensees that do not collect any personal information from affiliates, credit bureaus, or other companies can omit both statements.
(b) General Instructions for the Definitions. The licensee must customize the space below the responses to the three definitions in this section. This specific information must be in italicized lettering to set off the information from the standardized definitions.
(c) General instructions for the “Other important information” box. This box is optional. The space provided for information in this box is not limited, and an additional page may be used if necessary. Only the following types of information can appear in this box:
(ii) A form by which the consumer may acknowledge receipt of the notice.
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APPENDIX I
Rule
Specific State Statute the Rule Implements
Ins 3001.01
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3001.02
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3001.03
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3001.04
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3002.01
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3002.02
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3002.03
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3002.04
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3002.05
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3002.06
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3002.07
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3003.01
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3003.02
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3003.03
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3004.01
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3004.02
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3004.03
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3005.01
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3005.02
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3005.03
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3005.04
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3005.05
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3006.01
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3006.02
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16
Ins 3006.03
RSA 400-A:15, I; RSA 406-C:9; RSA 406-C:16; RSA 417:13
Ins 3007.01
RSA 400-A:15, I; RSA 406-C:16; RSA 541-A:22, IV
Appendix A
RSA 400-A:15, I
Appendix B
RSA 400-A:15, I
B. Information Required in the Model Privacy Form
The information in the Model Form may be modified only as described below:
Source. #12749, eff 5-6-19
APPENDIX A - SAMPLE CLAUSES
Licensees, including a group of financial holding company affiliates that use a common privacy notice, may use the following sample clauses, if the clause is accurate for each institution that uses the notice. (Note that disclosure of certain information, such as assets, income, and information from a consumer reporting agency, may give rise to obligations under the federal Fair Credit Reporting Act, such as a requirement to permit a consumer to opt out of disclosures to affiliates or designation as a consumer reporting agency if disclosures are made to nonaffiliated third parties.)
A-1-Categories of information a licensee collects (all institutions)
A licensee may use this clause, as applicable, to meet the requirement of Ins 3002.03 to describe the categories of nonpublic personal information the licensee collects.
Sample Clause A-1:
We collect nonpublic personal information about you from the following sources:
if !supportLists?· endif?Information we receive from you on applications or other forms;
if !supportLists?· endif?Information about your transactions with us, our affiliates or others; and
if !supportLists?· endif?Information we receive from a consumer reporting agency.
A-2-Categories of information a licensee discloses (institutions that disclose outside of the exceptions)
A licensee may use one of these clauses, as applicable, to meet the requirement of Ins 3002.03 to describe the categories of nonpublic personal information the licensee discloses. The licensee may use these clauses if it discloses nonpublic personal information other than as permitted by the exceptions in Ins 3004.01, Ins 3004.02 and Ins 3004.03.
Sample Clause A-2, Alternative 1:
We may disclose the following kinds of nonpublic personal information about you:
if !supportLists?· endif?Information we receive from you on applications or other forms, such as [provide illustrative examples, such as “your name, address, social security number, assets, income, and beneficiaries”];
if !supportLists?· endif?Information about your transactions with us, our affiliates or others, such as [provide illustrative examples, such as “your policy coverage, premiums, and payment history”]; and
if !supportLists?· endif?Information we receive from a consumer reporting agency, such as [provide illustrative examples, such as “your creditworthiness and credit history”].
Sample Clause A-2, Alternative 2:
We may disclose all of the information that we collect, as described [describe location in the notice, such as “above” or “below”].
A-3-Categories of information a licensee discloses and parties to whom the licensee discloses (institutions that do not disclose outside of the exceptions)
A licensee may use this clause, as applicable, to meet the requirements of Ins 3002.03 to describe the categories of nonpublic personal information about customers and former customers that the licensee discloses and the categories of affiliates and nonaffiliated third parties to whom the licensee discloses. A licensee may use this clause if the licensee does not disclose nonpublic personal information to any party, other than as permitted by the exceptions in Ins 3004.02 and Ins 3004.03.
Sample Clause A-3:
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
A-4-Categories of parties to whom a licensee discloses (institutions that disclose outside of the exceptions)
A licensee may use this clause, as applicable, to meet the requirement of Ins 3002.03 to describe the categories of affiliates and nonaffiliated third parties to whom the licensee discloses nonpublic personal information. This clause may be used if the licensee discloses nonpublic personal information other than as permitted by the exceptions in Ins 3004.01, Ins 3004.02 and Ins 3004.03, as well as when permitted by the exceptions in Ins 3004.02 and Ins 3004.03.
Sample Clause A-4:
We may disclose nonpublic personal information about you to the following types of third parties:
if !supportLists?· endif?Financial service providers, such as [provide illustrative examples, such as “life insurers, automobile insurers, mortgage bankers, securities broker-dealers, and insurance agents”];
if !supportLists?· endif?Non-financial companies, such as [provide illustrative examples, such as “retailers, direct marketers, airlines, and publishers”]; and
if !supportLists?· endif?Others, such as [provide illustrative examples, such as “nonprofit organizations”].
We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law.
A-5-Service provider/joint marketing exception
A licensee may use one of these clauses, as applicable, to meet the requirements of Ins 3002.03 related to the exception for service providers and joint marketers in Ins 3004.01. If a licensee discloses nonpublic personal information under this exception, the licensee shall describe the categories of nonpublic personal information the licensee discloses and the categories of third parties with whom the licensee has contracted.
Sample Clause A-5, Alternative 1:
We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements:
if !supportLists?· endif?Information we receive from you on applications or other forms, such as [provide illustrative examples, such as “your name, address, social security number, assets, income and beneficiaries”];
if !supportLists?· endif?Information about your transactions with us, our affiliates or others, such as [provide illustrative examples, such as “your policy coverage, premium, and payment history”]; and
if !supportLists?· endif?Information we receive from a consumer reporting agency, such as [provide illustrative examples, such as “your creditworthiness and credit history”].
Sample Clause A-5, Alternative 2:
We may disclose all of the information we collect, as described [describe location in the notice, such as “above” or “below”] to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
A-6-Explanation of opt out right (institutions that disclose outside of the exceptions)
A licensee may use this clause, as applicable, to meet the requirement of Ins 3002.03 to provide an explanation of the consumer’s right to opt out of the disclosure of nonpublic personal information to nonaffiliated third parties, including the method(s) by which the consumer may exercise that right. The licensee may use this clause if the licensee discloses nonpublic personal information other than permitted by the exceptions in Ins 3004.01, Ins 3004.02 and Ins 3004.03.
Sample Clause A-6:
If you prefer that we do not disclose nonpublic personal information about you to nonaffiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you wish to opt out of disclosures to nonaffiliated third parties, you may [describe a reasonable means of opting out, such as “call the following toll-free number: (insert number)”].
A-7-Confidentiality and security (all institutions)
A licensee may use this clause, as applicable, to meet the requirement of Ins 3002.03 to describe its policies and practices with respect to protecting the confidentiality and security of nonpublic personal information.
Sample Clause A-7:
We restrict access to nonpublic personal information about you to [provide an appropriate description, such as “those employees who need to know that information to provide products or services to you”]. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
APPENDIX B – FEDERAL MODEL PRIVACY FORM
Licensees, including a group of financial holding company affiliates that use a common privacy notice, may use the Federal Model Privacy Form, if the Form is accurate for each institution that uses the Form. (Note that disclosure of certain information, such as assets, income, and information from a consumer reporting agency, may give rise to obligations under the federal Fair Credit Reporting Act, such as a requirement to permit a consumer to opt of disclosures to affiliates or designation as a consumer reporting agency if disclosures are made to nonaffiliated third parties.)
A. General Instructions