- (a) The commissioner shall address any inquiries to the PBM concerning its PBM business. The PBM shall reply in writing within 10 working days to any inquiry made by the commissioner pursuant to RSA 400-A:16, II.
- (b) A PBM shall keep all complaints on file for a period of 5 years. Complaint information shall be made available to the department by the PBM upon the commissioner's request.
Source. (See Revision Note at part heading for Ins 2704) #13059, eff 6-29-20