1. (a) The consumer services division investigates complaints and responds to inquiries received relating to any entity subject to the regulatory authority of the commissioner in accordance with RSA 400-A:15-e.
2. (b) The consumer services division refers matters to other divisions, law enforcement, or other agencies in this state or any other jurisdiction when further investigation or examination is necessary.

3. (c) The consumer services division is comprised of 2 functional areas as follows:

   1. (1) Property and casualty disputes; and
   2. (2) Life and health disputes.

4. (d) The consumer services division may be contacted directly by calling toll-free 1-800-852-3416, TDD access relay 800-735-2964, by facsimile 603-271-1406, or by email at consumerservices@ins.nh.gov. Written communications shall be addressed to the insurance commissioner, to the attention of the consumer services division, at:

   The New Hampshire Insurance Department

   21 South Fruit Street, Suite 14

   Concord, NH 03301

   Online complaints may be submitted through the department’s website at https://www.nh.gov/insurance/complaints/index.htm.

Source. #2336, eff 4-8-83; ss by #4287, eff 7-1-87; ss by #5653, eff 7-1-93; ss by #6967, eff 3-26-99; ss by #7984, eff 11-10-03; ss by #12983, eff 2-1-20; ss by #13218, eff 6-21-21 (formerly Ins 102.08)