1. (a) The service coordinator shall conduct visits and contacts as established in the service agreement pursuant to 524.20 (f) and document the individual’s, family’s, and representative’s satisfaction with:

   1. (1) Staff and providers such as their availability, compatibility, and adherence to the provisions of the service agreement;
   2. (2) Progress on achieving the outcomes specified in the service agreement;
   3. (3) Communication among the individual, family, area agency, and providers;
   4. (4) The individual’s health and safety supports as identified in the service agreement; and
   5. (5) The utilization of allocated funds.
2. (b) The bureau shall assess compliance with He-M 524 by reviewing documentation at the area agency of the provision of in-home supports during redesignation of area agencies pursuant to He-M 505.08.

Source. #13397, eff 6-18-22 (formerly He-M 524.11)