1. (a) Persons receiving services from a PSA shall have the right to be treated by PSA staff, volunteers, and consultants with dignity and respect at all times.
2. (b) Staff, volunteers, and consultants of a PSA shall not abuse, neglect, or exploit agency members or participants.
3. (c) Staff, volunteers, and consultants of a PSA shall respect the privacy of members and participants.
4. (d) A PSA shall maintain the confidentiality of membership records except as in (e) below.
5. (e) A PSA may disclose to law enforcement personnel that information necessary to report a crime committed at the agency.

6. (f) The PSA shall disclose the information specified in (e) above:

   1. (1) To the department of health and human services;
   2. (2) When required to report abuse or neglect of a child pursuant to RSA 169-C;
   3. (3) When required to report abuse, neglect or exploitation of an adult pursuant to RSA 161-F; and
   4. (4) As otherwise required by law.

7. (g) Members and participants of a PSA shall have the right to privacy including the following:

   1. (1) The right to courtesies such as knocking on closed doors before entering; and
   2. (2) The right to have reasonable access to a telephone and a computer, if one is available for use, with such privacy as agency facilities allow, provided that members and participants may be required to pay for long distance calls.

Source. #8445, eff 10-6-05, EXPIRED: 10-6-13 New. #12191, eff 5-26-17