N.H. Code Admin. R. He-M 204.07
Informal Resolution
Effective Sep 25, 2019(See Revision Note at part heading for He-M 204) #5868, eff 7-15-94, EXPIRED 7-15-00 New. #9850, eff 1-20-11, EXPIRED: 1-20-19 New. #12731, INTERIM RULE, eff 2-22-19, EXPIRED: 8-21-19 New. #12878, eff 9-25-19Former Division of Mental Health and Developmental Services
- (a) The individual may choose to resolve the complaint through the informal resolution process.
- (b) The objective of informal resolution shall be to empower, engage, and assist the individual to resolve the problem through techniques such as negotiation and mediation.
- (c) Informal resolution shall be completed within 30 days of submission of the complaint, unless the complainant authorizes an extension of time.
- (d) If resolution cannot be achieved, the matter shall be subject to formal resolution as described in He-M 204.08.
- (e) The individual may request the initiation of the formal resolution process at any time during the informal resolution process.
- (f) Discussions that occur during the informal resolution process shall be held confidential and not used as evidence in subsequent formal resolution proceedings and administrative hearings in this part.
- (g) No complaint alleging retaliation, coercion, restraint, seclusion, abuse, neglect or exploitation shall be resolved utilizing the process outlined in this section.
- (h) Matters referred to OCLS may be resolved informally with the consent of the individual.
Source. (See Revision Note at part heading for He-M 204) #5868, eff 7-15-94, EXPIRED 7-15-00 New. #9850, eff 1-20-11, EXPIRED: 1-20-19 New. #12731, INTERIM RULE, eff 2-22-19, EXPIRED: 8-21-19 New. #12878, eff 9-25-19