1. (a) The BAAS quality coordinator shall refer any grievance involving abuse, neglect, or exploitation of a potentially vulnerable adult to adult protective services.
2. (b) The BAAS quality coordinator shall refer any grievance that alleges criminal conduct of an individual to the appropriate law enforcement agency.
3. (c) The BAAS quality coordinator shall refer any grievance involving the services of a long-term care facility to the office of long-term care ombudsman.
4. (d) The BAAS quality coordinator shall refer any grievance regarding a licensed health care provider to DHHS health facilities administration.
5. (e) After referring a grievance pursuant to (a)-(d) above, the BAAS quality coordinator shall not proceed with attempting to resolve the grievance if the agency or office that received the referral indicates that the agency or office will proceed with an investigation. If the agency or office that received the referral does not indicate that the agency or office will proceed with an investigation within 5 business days of the referral, the quality coordinator shall proceed with either a formal or informal resolution.
6. (f) If a grievant is unsatisfied with the resolution of a referred entity, the grievant may contact the BAAS quality coordinator, and the BAAS quality coordinator shall proceed with either an informal or formal resolution. The participant shall determine whether the quality coordinator proceeds with informal or formal resolution of the grievance.

Source. #14058, eff 8-20-24