1. (a) The BAAS quality coordinator shall resolve grievances by one of the following:

   1. (1) An informal grievance resolution where the quality coordinator, the participant, and any other appropriate parties shall meet via telephone, internet video meeting software, or any other agreed upon method to address concerns identified in the grievance;
   2. (2) A formal grievance resolution where the quality coordinator shall investigate the grievance to determine the circumstances of the situation and submit a report to the BAAS bureau chief on the grievance and, if applicable, any systemic factors that played a role in the grievance; or
   3. (3) Make a referral to another agency as appropriate as described in He-E 310.11.
2. (b) All appropriate parties involved in a grievance resolution shall receive a written summary stating the details of the grievance and the resolution made.
3. (c) For grievances filed. the participant shall determine whether the quality coordinator proceeds with informal or formal resolution of the grievance
4. (d) An individual unsatisfied with the outcome of an informal resolution may request a formal resolution by contacting the BAAS quality coordinator within 30 days of the date of the informal resolution summary provided to all appropriate parties pursuant to (b) above.

Source. #14058, eff 8-20-24