1. (a) A grievance may be made by any person including but not limited to:

   1. (1) A participant;
   2. (2) A participant’s guardian or family member;
   3. (3) An employee, contractor, consultant, or volunteer for the department; or
   4. (4) An employee, contractor, consultant, or volunteer for a CFI provider.

2. (b) Individuals may file a grievance with the bureau of adult and aging services (BAAS) by:

   1. (1) Emailing the grievance to BAASQualityManagement@dhhs.nh.gov;
   2. (2) Mailing the grievance to: Bureau of Adult and Aging Services, Attn: Quality Coordinator, 105 Pleasant Street, Concord, NH 03301;
   3. (3) By telephone to 603-271-2240; or
   4. (4) By fax to 603-271-4643, Attn: Quality Coordinator.
3. (c) Individuals reporting a grievance to BAAS shall be contacted within 5 business days of the receipt of the grievance.
4. (d) Reporters shall be informed of changes to the status of the grievance until the complaint is resolved.
5. (e) BAAS shall resolve each grievance and provide notice as expeditiously as the participant’s health condition requires pursuant to 42 CFR 441.301(c)(7)(v)(A).
6. (f) BAAS shall provide assistance to individuals filing a grievance including ensuring accessibility to individuals with disabilities and individuals with limited English proficiency.
7. (g) Anonymous grievances shall be accepted, but follow up information will not be provided to a grievant who fails to provide contact information.
8. (h) The name and identity of a grievant shall be kept confidential during the resolution of the grievance unless the grievant requests that the grievant’ s name be shared.
9. (i) Nothing in this section shall affect a participant’s right to file an appeal pursuant to He-C 200.

Source. #14058, eff 8-20-24