1. (a) The provider shall participate in quality assurance activities conducted by DCYF using a variety of activities that may include a combination of record reviews, performance data measurements, and visits to providers.

2. (b) The provider shall allow an on-site visit by DCYF which may be random or scheduled, for the purposes of:

   1. (1) Interviewing program staff;
   2. (2) Reviewing program documents to determine continued compliance with He-C 6339; and
   3. (3) Examining agency case records for DCYF families.
3. (c) Providers shall ensure that clinical records, including all progress reports, are available for inspection and review by DCYF staff during any on-site quality assurance or monitoring visit.

4. (d) Service providers shall be subject to monitoring and evaluation by DCYF through a variety of activities that include:

   1. (1) Queries of data that is stored on NH Bridges case management system and the medicaid management information system (MMIS);
   2. (2) Reviews of case record information;
   3. (3) Data reporting from the service providers; and
   4. (4) Satisfaction surveys from stakeholders, such as families, CPSWs, and JPPOs.

5. (e) Providers not demonstrating compliance with the provisions of He-C 6339 shall meet with DCYF to develop an approved corrective action plan that includes:

   1. (1) Areas of concern or noncompliance with He-C 6339;
   2. (2) Areas of performance needing improvement;
   3. (3) Recommendations for corrective action or program improvements;
   4. (4) Determinations on corrective action timeframes and any additional responses by the agency; and
   5. (5) Any recommendation regarding continued certification or revocation of certification.

6. (f) A service provider shall be notified of any problems that are noted on the DCYF staff surveys that include:

   1. (1) Negative responses concerning quality and timeliness of service provision; and
   2. (2) Written comments about agency performance.

Source. (See Revision Note at part heading for He-C 6339) #9263, eff 9-20-08; ss by #11180, INTERIM, eff 9-19-16, EXPIRES: 3-18-17; ss by #12136, eff 3-18-17