1. (a) In accordance with RSA 170-E:17, II, the department shall respond to any complaint that meets at least one of the following conditions:

   1. (1) The alleged non-compliance(s) occurred within 6 months of the date of the allegation(s);
   2. (2) The complaint includes the complainant’s first-hand knowledge regarding the allegation(s) or on information reported directly to the complainant by a child who has first-hand knowledge regarding the allegation(s);
   3. (3) There is sufficient specific information for the department to determine that the allegation(s), if proven to be true, would constitute non-compliance of any of the provisions of RSA 170-E or He-C 4002; or

   4. (4) The complaint is from any source and alleges non-compliance that occurred at any time if the complaint alleges:

      1. a. Physical injury or abuse;
      2. b. Verbal or emotional abuse; or
      3. c. The danger of physical injury to one or more children.
2. (b) When the complaint is determined to be substantiated, a statement of findings shall be issued to the program listing the citations found resulting from the investigation and any additional citations found.
3. (c) When the complaint is determined to be unfounded, the department shall send a notice to the program advising that the complaint was unfounded.

Source. #2664, eff 3-30-84, EXPIRED 3-30-90 New. #4871, eff 7-24-90; ss by #5203, eff 8-16-91; ss by #6558, INTERIM, eff 8-16-97, EXPIRED: 12-14-97 New. #6719, eff 3-25-98; ss by #7294, eff 5-26-00; ss by #9160, INTERIM, eff 5-26-08; ss by #9310, eff 11-23-08 (from He-C 4002.08); ss by #12046, INTERIM, eff 11-19-16; ss by #12174, EMERGENCY RULE, eff 5-17-17; ss by #12415, eff 11-6-17; ss by #13373, eff 4-22-22 (from He-C 4002.07); ss by #14356, eff 9-22-25, EXPIRES: 9-22-35 (formerly He-C 4002.42)