1. (a) The department shall investigate complaints that allege a violation of He-A 500.

2. (b) The following items shall be the subject of an appeal request to the department of safety, division of motor vehicles, pursuant to RSA 265-A:40, VI, and Saf-C 204.20:

   1. (1) The required elements of a service plan;
   2. (2) Changes to a service plan;
   3. (3) Compliance with the required elements of a service plan;
   4. (4) Diagnosis; and
   5. (5) IDCMP completion status.
3. (c) These items in (b)(1)-(5) shall not be investigated by the department as a violation of He-A 500 until an appeal request has been filed pursuant He-A 504.06(b), and the hearing concluded.

4. (d) When practicable, the complaint shall be in writing and contain the following information:

   1. (1) The name and address of the IDCMP;
   2. (2) The name, address, and telephone number of the complainant; and
   3. (3) A description of the situation that supports the complaint and the alleged violation(s) of He-A 500.

5. (e) Upon notice of a complaint, the IDCMP shall cooperate with the department’s investigation by:

   1. (1) Allowing department access to the IDCMP premises;
   2. (2) Allowing IDCMP staff to be questioned by department representatives;
   3. (3) Allowing department access to all client records and IDCMP business records at the IDCMP premises; and
   4. (4) Providing the department with copies of requested documents.
6. (f) If the investigation results in deficiencies being cited, the IDCMP shall be required to comply with any administrative remedies as directed in He-A 504.05 and He-A 504.06.

Source. #10240, eff 1-1-13; ss by #13846, eff 1-6-24, EXPIRES: 1-6-34