1. (a) IDCMPs shall be open to the public for a minimum of 6 hours per day, 5 days per week, which may include weekends.
2. (b) IDCMPs may be closed for a maximum of 2 days per week, either during weekdays or on weekends, excluding holidays.
3. (c) IDCMPs shall have a voicemail system which is maintained after business hours and which indicates IDCMP business hours.
4. (d) While the IDCMP is open to the public, there shall be an IDCMP staff member(s) available to answer telephones, respond to emails, accept walk-ins, and conduct other relevant business.
5. (e) IDCMPs shall respond to requests for service within one business day. Service requests shall be accepted by telephone, including voicemail, in person, or electronically by email or facsimile.
6. (f) Voicemail messages received shall be returned within one business day.

7. (g) An IDCMP shall hire and maintain sufficient qualified staff to provide the services required of an IDCMP and to meet the needs of clients, including at a minimum:

   1. (1) A program administrator, who shall be responsible for the day-to-day operation of the IDCMP;
   2. (2) At least one LADC or MLADC, who may also act as the program administrator;
   3. (3) A care manager, who may also act as the program administrator, and who shall be responsible for ensuring clients’ compliance with their service plans and conduct case management services; and
   4. (4) At least one IDEP instructor, who may be the same individual as (1), (2), or (3), certified in accordance with He-A 509; and
   5. (5) Other staff as needed to provide services, such as overnight staff for a weekend IDEP (WIDEP).

8. (h) The IDCMP shall develop and implement policies and procedures which include, at a minimum, the following:

   1. (1) Client rights, including at a minimum:

      1. a. Privacy and confidentiality in accordance with He-A 504.02;
      2. b. Acceptance of clients in accordance with He-A 504.03; and
      3. c. Client grievance procedures;
   2. (2) Regulation of weapons of any kind on the premises, as consistent with state and federal laws;
   3. (3) Prohibition of alcohol and other drugs on the premises;
   4. (4) Tobacco products and smoking;
   5. (5) Use of electronic devices such as cell phones, personal computers, and music devices;
   6. (6) If providing WIDEP services, a medication policy, including the safe and secure storage of client prescription and over the counter medication;
   7. (7) Emergency procedures;
   8. (8) In-service staff training;
   9. (9) Tardiness to an IDEP session;
   10. (10) Agency contingency plans for unforeseen events such as loss of key personnel such as the executive director and provide a plan for the continuation of services without disruption to clients; and
   11. (11) Any other relevant policies and procedures.
9. (i) In addition to the electronic client record maintained in WITS described in He-A 504.01, the IDCMP shall maintain a secure electronic health record (EHR), either through the state provided WITS or other EHR where they document all client contact. The IDCMP may also maintain a secure paper record for each client to include documents related to the client’s services at the agency.
10. (j) Client records shall be maintained for a period of 7 years from the date of the client’s last attendance of the program, or the date of program completion, whichever is later.
11. (k) The IDCMP shall report, in writing, to the department, within one business day, any critical incident or sentinel event, or both occurring at the IDCMP.
12. (l) The IDCMP shall respond to all department requests for follow-up information regarding a critical incident or sentinel event within 48 hours of the request.

Source. #10240, eff 1-1-13; ss by #13846, eff 1-6-24, EXPIRES: 1-6-34