1. (a) Complaints alleging misconduct by licensees in violation of RSA 325-A or Frl 800 shall be in writing and filed at the board’s offices in Concord, New Hampshire.

2. (b) A complaint shall contain the following information:

   1. (1) The name, address, home and work telephone number of the complainant;
   2. (2) The name and business address of the crematory against whom the complaint is directed;
   3. (3) A description of the specific facts and circumstances which are believed to constitute professional misconduct; and
   4. (4) The signature and date required by Frl 205.02 (a).

3. (c) The board shall dismiss a complaint if:

   1. (1) Taking the facts stated in the complaint are true, the complaint does not state a violation of RSA 325-A or Frl 800;
   2. (2) The complaint fails to state sufficient information such that the board can identify the crematory against which the complaint is filed; or
   3. (3) After investigation, the board determines that the complaint is unfounded.
4. (d) If the investigation finds violations of RSA 325-A or Frl 800, the owner shall be required to submit a corrective action plan in accordance with Frl 801.09 (b).
5. (e) If the investigation finds violations of RSA 325-A or Frl 800, the crematory owner shall be subject to the relevant administrative fines, as listed in Frl 801.09 (d) (2).

Source. (See Revision Note at chapter heading for Frl 800) #10945, eff 10-9-15