- (a) Each utility shall use all practicable means to avoid interruptions to service, including maintaining appropriate levels of maintenance and planning for unexpected events.
- (b) Should interruptions occur, a utility shall re-establish service within the shortest time practicable consistent with safety.
- (c) Each utility shall keep a record of all interruptions to service.
(d) Each utility shall include in its record of service interruptions the following:
- (1) The date and time of interruption;
- (2) The approximate number of customers affected;
- (3) The date and time of service restoration;
- (4) The cause of such interruption when known; and
- (5) A description of steps taken to prevent its recurrence.
- (e) Each utility shall provide emergency notification of service interruptions to the department as provided in En 504.05(a).
- (f) Each utility shall report all service interruptions on department "Form E-23, Monthly Report of Interruptions of Service," dated October 2023, pursuant to En 509.09, once a month, if any interruption occurs.
- (g) When service is interrupted to perform work on lines or equipment, such work shall be done at a time causing minimum inconvenience to customers consistent with the circumstances.
- (h) Customers seriously affected by interruption to service to perform work on lines or equipment shall be notified in advance, if practicable.
- (i) A utility shall provide actual notice of a planned service interruption to any customer of which it has notice whose service will be interrupted and who would encounter a potentially life-threatening situation as a result of a service interruption of the type planned.
- (j) Additional requirements shall be contained in En 1203.19.
Source. #13796, eff 10-25-23