1. (a) “Electronic request” means an electronic communications method used by residents to communicate with employees of the department of corrections.
2. (b) “Formal complaint” means a documented complaint utilizing the electronic request or request slip form of communication.
3. (c) “Grievance” means a written complaint by a resident on the resident’s own behalf regarding a policy applicable to the resident, a condition of the resident’s confinement, an action involving a resident of the institution, or an incident occurring within the institution. The term “grievance” does not include a complaint relating to a parole decision.
4. (d) “Institution” means the prison or other correctional facility operated by the “New Hampshire department of corrections (NHDOC).
5. (e) “Level I grievance” means the first level of a 2-level grievance procedure.
6. (f) “Level II grievance” means the second level of a 2-level grievance procedure.
7. (g) “Request Slip” means a form used by residents to communicate in written form with employees of the department of corrections pursuant to Cor 312.
8. (h) “Resident” means a person who has been committed to the custody of the commissioner pursuant to a court order, or is transferred to the custody of the commissioner from a facility outside the state prison system where the person was confined pursuant to a court order. For purposes of this section the term includes; inmates, patients, probationers, and parolees.

Source. #12792, eff 5-25-19