Prior to formal proceedings in a contested case, the following procedure shall apply in responding to a complaint against a licensee:
- (a) The staff shall consider informal resolution through communication between the complainant and the licensee.
- (b) If the complainant wishes to proceed further, the complainant shall submit a written complaint.
- (c) Complaints shall be signed and dated by the person(s) filing the complaint.
- (d) Upon receipt of the complaint, the chairman shall send copies to the members of the commission and to the licensee.
- (e) The licensee shall respond to the complaint, in writing, within 30 days.
- (f) The licensee shall also provide a copy of the written response to the complainant(s).
Source. #10482, eff 12-5-13