1. (a) Persons wishing to complain of licensee misconduct shall:

   1. (1) Submit to the appropriate governing board a written complaint including the information described in (b) below, using mail or any electronic means for which the board is able to maintain security; or

   2. (2) Submit a complaint by telephone and thereafter confirm the complaint by:

      1. a. Reviewing a summary of the telephone conversation made by the board's staff;
      2. b. Correcting the summary as necessary and signing it; and
      3. c. Returning the signed summary to the board.

2. (b) A written complaint submitted pursuant to (a)(1) above shall include:

   1. (1) The name and address of the complainant;
   2. (2) If the complaint is made on behalf of another person, the name of that person and the relationship of that person to the complainant;
   3. (3) The name of the licensee complained against;
   4. (4) If known, the business address and telephone number of the licensee complained against;
   5. (5) A detailed description of the treatment or event being complained about;
   6. (6) The beginning and ending dates of the treatment being complained about;
   7. (7) The name and, if known, the business address and telephone number, of any caregiver who was consulted about the actions which are complained about; and
   8. (8) As attachments, copies, but not originals, of any documents which relate to the complaint.
3. (c) Within 60 days the governing board shall confirm receipt of the complaint.

Source. #7232, eff 4-15-00; ss by #8079, eff 5-1-04, EXPIRED: 5-1-12 New. #10143-A, eff 6-7-12