Every franchisee shall agree to the following:

1. I. In the event its service to any subscriber is interrupted for 24 or more consecutive hours, it will, upon request, grant such subscriber a pro rata credit or rebate.
2. II. It will maintain an office which shall be open during usual business hours, have a listed toll-free telephone number, and be capable of receiving complaints, requests for adjustments, and service calls.

Source. 1989, 338:3, eff. Aug. 1, 1989.