1. A person employed or contracted to provide a behavior health service, or any other service, through the 988 suicide and crisis lifeline, 211 information and referral helpline, or 911 system is not liable for any civil damages arising from providing the service to any individual unless the service provided constitutes willful and wanton misconduct or gross negligence.

2. This section does not waive, limit, or modify any existing immunity or other defense of the state or any political subdivision, or any of its agencies, departments, or employees, nor does it create any claim for relief against any of these entities.