A custodian shall:

1. (1) present the additional disclosures required by Rule .2020 of this Section in tabular form in the order shown in the table in this Rule;
2. (2) place the provider's responses described in Rule .2021 of this Section in the table in this Rule in the appropriate location; and

3. (3) engineer the table in this Rule as specified in the Department's protocols to support accommodation pursuant to G.S. 10B-134.1(1).

   [Insert Technology Provider Name] Custodian Disclosures
   Projected monthly maintenance downtime:	[Rule .2021(1)(a) of this Section]
   Customer support hours:	[See Rule .2021(1)(b) of this Section]
   Average customer support wait time:	[See Rule .2021(1)(c) of this Section]
   Service Disruption Response Times
   Category	Category Description	Projected Resolution Time
   [See Rule .2021(2)(a) of this Section]	[See Rule .2021(2)(b) of this Section]	[See Rule .2021(2)(c) of this Section]

History Note: Authority G.S. 10B-4; 10B-106; 10B-125(b); 10B-126; 10B-134.15; 10B-134.17; 10B-134.19; 10B-134.21; 10B-134.23;
Eff. July 1, 2025.