1. (a) Complaints against an EPP must be made in writing to the State Board of Education. The written complaint may be filed by an individual or entity through the following means:

   1. (1) filling out and submitting the complaint form online;
   2. (2) mailing a hard copy of the complaint to the physical address on the form; or
   3. (3) faxing a hard copy of the complaint to the fax number on the form.

2. (b) The complaint form, at a minimum, shall include:

   1. (1) a description of the process and contact information for assistance;
   2. (2) a section to collect the complainant's contact information and EPP they attend;
   3. (2) a section to collect a description of the alleged violation;
   4. (3) a section to collect the dates of the incident(s);
   5. (4) a means to collect supporting documentation/evidence to support the described facts where available; and
   6. (5) a section to collect what efforts were made to date to resolve the complaint.

History Note: Authority G.S. 115C-12; 115C-268.1; 115C-268.5; 115C-269.5; 115C-269.55;
Eff. October 1, 2020.