If a claim under a long-term care insurance policy is denied, the issuer shall, not later than 60 days after the date of a written request by the policyholder, certificate holder, or the representative of either of them:

1. (1) provide a written explanation of the reasons for the denial; and
2. (2) provide all information possessed by the issuer relating to the denial.

History: En. Sec. 48, Ch. 416, L. 1997; amd. Sec. 11, Ch. 32, L. 2007.