1. (1) The department's dispute resolution procedure shall be available to the consumer in the following cases:

   1. (a) in the event that a manufacturer has not established an informal dispute resolution procedure which has been certified by the department; and
   2. (b) de novo, by appeal from a decision following the manufacturer's dispute settlement procedure when such procedure does not conform to procedures established by a manufacturer pursuant to 61-4-511 , MCA, and the consumer has been injured thereby.

Authorizing statute(s): 61-4-532, MCA

Implementing statute(s): 61-4-507, 61-4-515, 61-4-520, MCA

History: NEW, 1998 MAR p. 746, Eff. 3/27/98; TRANS, from Commerce, 2001 MAR p. 1176; TRANS, from Administration, 2006 MAR p. 322, Eff. 2/10/06.