It shall be an unfair or deceptive act or practice for a motor vehicle repair business to:

1. (1) fail to honor his agreement with a customer to repair the customer's motor vehicle as represented in the written estimate;
2. (2) make or charge for repairs which have not been expressly authorized by the customer;
3. (3) represent that repairs have been made when such is not a fact;
4. (4) represent that certain parts and repairs are necessary to repair the vehicle when such is not a fact;
5. (5) represent that the vehicle being inspected or diagnosed is in a dangerous condition or that the customer's continued use of the vehicle may be harmful to him or cause great damage to the vehicle when such is not a fact;
6. (6) fraudulently alter or misuse any customer's credit card, contract, estimate, invoice or other document;
7. (7) make or authorize any statement written or oral which is known, or with reasonable care should be known, to be deceptive or misleading;
8. (8) make false promises of a character likely to influence, persuade, or induce a customer to authorize the repair, service or maintenance of a motor vehicle;
9. (9) engage in any other unfair or deceptive acts or practices.

Authorizing statute(s): 30-14-104, MCA

Implementing statute(s): 30-14-104, MCA

History: Eff. 2/5/76; TRANS, from Commerce, 2001 MAR p. 1176; TRANS, from Administration, 2006 MAR p. 322, Eff. 2/10/06.