- A. A facility operator shall attempt to timely resolve a dispute with a player concerning operation of an instant bingo machine or payment of alleged winnings.
- B. A facility operator who is unable to satisfactorily resolve a dispute with a player shall provide the player with a Commission player complaint form together with instructions for completing and submitting the form.
- C. The Commission shall investigate a complaint submitted to the Commission and notify the player and facility operator of its determination.
Authority: Criminal Law Article, §§ 12-301. 1 and 12-308; State Government Article, §9-110; Annotated Code of Maryland
Effective date:
Regulations .01— .19 adopted as an emergency provision effective August 26, 2013 (40:20 Md. R. 1650); adopted permanently effective December 12, 2013 (40:24 Md. R. 2019)
Regulation .06A amended effective October 22, 2018 (45:21 Md. R. 976)
Regulation .14B amended effective May 25, 2026 (53:10 Md. R. 459)