1. A. Services. A retailer shall:

   1. (1) Provide specified services for the Agency, including the sale, cashing, and issuance of lottery tickets and coupons or vouchers, as directed by the Agency;
   2. (2) Sell a ticket for cash only;
   3. (3) Sell a ticket only at the location specified on the retailer’s license.
   4. (4) Sell a ticket only during the hours listed in the application, or as modified after notifying the Commission, unless otherwise approved in advance by the Agency;
   5. (5) Exercise courteous and fair treatment to lottery players;
   6. (6) Sell all lottery games as directed by the Agency;
   7. (7) Except for those requiring submission of a claim form to the Agency, pay every winning ticket upon validation under COMAR 36.02.06;
   8. (8) Report to the Agency, as required by the Internal Revenue Service or the Agency, income tax information relating to a holder of a winning ticket;
   9. (9) Charge no fee for the issuance or cashing of checks for lottery winnings;
   10. (10) Display the retailer’s license in a prominent location;
   11. (11) Keep playslips in stock and available to players;
   12. (12) Not sell any ticket or lottery-style ticket other than those made available for sale by the Agency;
   13. (13) Except for advertising already located on the retailer’s premises, obtain prior Agency approval for permanent or semi-permanent lottery advertising such as signs and billboards;
   14. (14) Prominently post point-of-sale and other promotional or player-related materials supplied by the Agency;
   15. (15) Free of charge, provide the latest winning game data;
   16. (16) Properly manage customer data; and
   17. (17) Except as permitted in Regulation .12 of this chapter, not have on its premises an illegal gaming device or a slot machine as defined in Criminal Law Article, §12-301, Annotated Code of Maryland.

2. B. Care of Terminals. A retailer shall:

   1. (1) Place terminals within the retailer’s premises only on a site approved by the Agency;
   2. (2) Provide sufficient space for the proper operation of the terminal;
   3. (3) Before installation of the terminal, provide electrical requirements as prescribed in the Lottery Central System contractor pre-site form;
   4. (4) Participate in training approved by the Agency;
   5. (5) Replace ticket stock when necessary;
   6. (6) Provide reasonable care and security for ticket stock, tickets, and supplies;
   7. (7) As specified in the operating manual and help screens for the terminal and lottery equipment, exercise due diligence in the operation, security, and care of the terminal and lottery equipment;
   8. (8) Except as directed by the Agency or the Lottery Central System operator, not perform mechanical or electrical maintenance on the terminal or lottery equipment;
   9. (9) As directed by the Agency, immediately notify the Lottery Central System contractor’s technical support operations center in the event of a terminal malfunction;
   10. (10) As directed by the Agency, make the terminal available for the sale and cashing of tickets;
   11. (11) Except for materials that are provided by the Agency and are specifically authorized to be placed on a terminal, keep the surfaces of the terminal free and clear;
   12. (12) Pay the electrical utility charges in connection with the operation of the terminal; and

   13. (13) Assume the cost of the repairs to the terminal, other lottery equipment, or the retailer’s property related to:

       1. (a) Unauthorized attempts to modify or repair the terminal or other lottery equipment;
       2. (b) Unauthorized attempts to move the terminal or other lottery equipment; and

       3. (c) Other damage to the terminal, lottery equipment or the retailer’s property including:

          1. (i) Intentional damage;
          2. (ii) Defacement of the property; and
          3. (iii) Negligence resulting in damage to the property.
3. C. Hold Harmless. A retailer shall hold the Agency and the State of Maryland and their officials and employees, harmless from any liability arising in connection with operating and conducting ticket sales.

Authority: Criminal Law Article, §12-301.1; State Government Article, §§9-103, 9-104, 9-109—9-113, 9-115, 9-117, 9-118, 9-119, 9-122, 9-124, and 9-125, Annotated Code of Maryland; Ch. 603, §6, Acts of 2012

Effective date: May 13, 2013 (40:9 Md. R. 790)

Regulation .02C amended effective January 7, 2016 (42:26 Md. R. 1597)

Chapter revised effective January 14, 2019 (46:1 Md. R. 13)

Chapter revised effective December 2, 2019 (46:24 Md. R. 1104)

Regulation .02 amended effective September 21, 2020 (47:19 Md. R. 850)

Regulation .12 amended effective March 9, 2020 (47:5 Md. R. 313)

Chapter revised effective May 26, 2025 (52:10 Md. R. 439)