A commercial ambulance service shall provide each patient:

1. A. Considerate and respectful care;
2. B. Information from the commercial ambulance service necessary in order to give informed consent for transport or treatment, or both;
3. C. The opportunity to refuse transport or treatment when the patient is apparently competent to do so;
4. D. Reasonable privacy concerning a patient's transportation and care;
5. E. Confidentiality of all communications and records relating to patient transportation and care except to the extent otherwise required by law;
6. F. Reasonable response to a request for services once the commercial ambulance service is engaged to provide service;
7. G. Service that is within reasonable limits of the scheduled pickup and delivery times;
8. H. Reasonable continuity of care once the commercial ambulance service is engaged to provide service;
9. I. An opportunity to examine and receive an explanation of the patient's bill;

10. J. An environment in the commercial ambulance free from recognized hazards and unreasonable annoyances including but not limited to:

    1. (1) Smoking,
    2. (2) Loud radio, and
    3. (3) Loud conversation by the crew; and
11. K. Information that commercial ambulance services operating in Maryland are regulated by the Maryland Institute for Emergency Medical Services Systems.

Authority: Education Article, §13-515, Annotated Code of Maryland

Effective date: October 12, 1992 (19:20 Md. R. 1816)

Regulation .06A amended as an emergency provision effective January 6, 1997 (24:2 Md. R. 114); amended permanently effective July 7, 1997 (24:10 Md. R. 711)

Chapter recodified from COMAR 14.22.02 to COMAR 30.09.02, August, 1997

Regulations .01—.06, Eligibility and Application, repealed effective January 10, 2000 (26:27 Md. R. 2017)

Regulations .01—.02, Patient Rights, adopted effective January 10, 2000 (26:27 Md. R. 2017)