1. A. Any monitored telephone call shall contain a notice to the telephone caller that calls may be monitored.
2. B. The notice shall state as follows: “Your call may be recorded or monitored for training and quality control purposes.”

Authority: State Personnel and Pensions Article, §21-110, Annotated Code of Maryland

Effective date: January 25, 2010 (37:2 Md. R. 69)

Regulation .02 amended effective June 14, 2021 (48:12 Md. R. 474)