The utility shall keep such records of customer complaints as will enable it to review and analyze its procedures and actions as an aid in rendering improved service.

Authority: Public Utilities Article, §§2-121 and 5-101, Annotated Code of Maryland

Effective date: September 1, 1965 (Order No. 55971)

Regulation .03 amended effective January 23, 1981 (8:2 Md. R.117)