1. A. A subscriber organization or subscription coordinator and its agents shall comply with the Maryland Door-to-Door Sales Act, local government ordinances regarding door-to-door marketing and sales activities, and any other applicable consumer protection law.

2. B. A subscriber organization’s or subscription coordinator’s agent shall:

   1. (1) Prominently display an identification badge; and

   2. (2) Offer a business card or other material that lists:

      1. (a) The subscriber organization’s or subscription coordinator’s name and contact information, including telephone number;
      2. (b) The Maryland approval number of the subscriber organization’s CSEGS project or for subscription coordinators the CSEGS project the subscription coordinator is affiliated with and the subscription coordinator’s Commission approval number; and
      3. (c) The agent’s name and any other identification numbers provided to the sales agent by the subscriber organization or agent.
3. C. A subscriber organization or subscription coordinator shall establish a policy that requires an agent to terminate contact with a customer if the customer is incapable of understanding and responding to the information being conveyed by the agent.
4. D. When an agent completes a transaction with a customer, the agent shall provide a copy of each document that the customer signed or initialed relating to the transaction. A copy of these documents shall be provided to the customer before the agent and the customer leave each other’s presence.
5. E. An agent shall immediately leave a residence when requested to do so by a customer or the owner or an occupant of the premises, or if the customer does not express an interest in what the agent is attempting to sell.

Authority: Public Utilities Article, §§2-113, 2-121, 7-306, 7-306.1, and 7-306.2, Annotated Code of Maryland

Effective date: July 18, 2016 (43:14 Md. R. 781)

Regulation .01 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .01A amended effective March 3, 2025 (52:4 Md. R. 221)

Regulation .03 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .04 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .05 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .06 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .07A amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .08A amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .15 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .16 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .17 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .18 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .19 amended effective March 21, 2022 (49:6 Md. R. 406)

Regulation .20 amended effective March 21, 2022 (49:6 Md. R. 406)