The following provisions do not preempt the Maryland Door to Door Sales Act.

1. A. A supplier and its agents shall comply with state and local government ordinances regarding door-to-door marketing and sales activities.

2. B. A supplier’s agent shall:

   1. (1) Prominently display an identification badge; and

   2. (2) Offer a business card or other material that lists:

      1. (a) The supplier’s name and contact information, including telephone number;
      2. (b) The supplier’s Commission license number; and
      3. (c) The agent’s name and any other identification numbers provided to the sales agent by the supplier or agent.
3. C. A supplier shall establish a policy that requires an agent to terminate contact with a customer if the customer is incapable of understanding and responding to the information being conveyed by the agent.
4. D. When an agent completes a transaction with a customer, the agent shall provide a copy of each document that the customer signed or initialed relating to the transaction. A copy of these documents shall be provided to the customer before the agent and the customer leave each other’s presence.
5. E. An agent shall immediately leave a residence when requested to do so by a customer or the owner or an occupant of the premises, or if the customer does not express an interest in what the agent is attempting to sell.

Authority: Public Utilities Article, §§2-113, 2-121, 5-101, 7-505, 7-507, 7-511, and 7-603, Annotated Code of Maryland

Effective date:

Regulations .01—.07 recodified from COMAR 20.53.08, Supplier-Agent Relations effective March 7, 2022 (49:5 Md. R. 367)

Regulation .04 amended effective March 7, 2022 (49:5 Md. R. 367)