- A. A supplier providing supplier-consolidated billing shall prepare a pamphlet for customers that summarizes the rights and responsibilities of a customer receiving supplier-consolidated billing services.
- B. The contents of the customer rights pamphlet required under §A of this regulation shall be provided on a form approved by the Commission.
C. The pamphlet shall be mailed or, with the customer’s consent, delivered by electronic means to each customer of the supplier:
- (1) Together with the contract and contract summary;
- (2) When a customer’s billing method changes to supplier-consolidated billing services from another billing method;
- (3) Upon the customer’s request; and
- (4) Each October of each subsequent year the customer is with the supplier.
- D. The delivery of the pamphlet in §C of this regulation does not alter the requirements of delivery for other materials required by regulation or law.
Authority: Public Utilities Article, §§2-113, 2-121, 5-101, 7-505, 7-507, 7-511, and 7-603, Annotated Code of Maryland
Effective date: March 14, 2016 (43:5 Md. R. 387)
Chapter revised effective March 11, 2019 (46:5 Md. R. 310)
Regulations .01—.07 recodified to be under COMAR 20.53.10, Supplier-Agent Relations effective March 7, 2022 (49:5 Md. R. 367)
Regulations .01—.09 adopted under new chapter, Supplier-Consolidated Billing Customer Protections effective March 7, 2022 (49:5 Md. R. 367)