1. A. Telephone Directories. A pay phone service provider shall provide both white page and yellow page telephone directories on an annual basis for:

   1. (1) All indoor pay phone locations; and
   2. (2) Outdoor pay phone locations when requested by the site owner.
2. B. Height and Hearing Requirements. A pay phone service provider shall comply with Maryland and federal height and hearing aid compatibility regulations when installing a pay phone.

3. C. Access to Interexchange Carriers. A pay phone service provider shall ensure that its pay phone:

   1. (1) Permits access to all interexchange carriers; and
   2. (2) Allows completion of local and long distance calls in Maryland.

4. D. Coin Capability.

   1. (1) Except as provided under §D(2) of this regulation, a pay phone service provider shall ensure that its pay phone is capable of:

      1. (a) Accepting nickels, dimes, and quarters; and
      2. (b) Handling sent-paid long distance other than sent-paid person-to-person calls, unless the pay phone is connected to a network-controlled coin line.
   2. (2) A coinless pay phone that is exclusively card operated is not required to accept coin payment.
5. E. Coin Return. A pay phone service provider shall ensure that a coin-operated pay phone returns a deposited coin if a called telephone number is busy or not answered.

6. F. Amplified Handset. A pay phone service provider shall install:

   1. (1) An amplified handset on a pay phone that replaces a phone with an amplified handset; or
   2. (2) One pay phone with an amplified handset for every four pay phones in a single phone bank.

Authority: Public Utilities Article, §§2-113, 2-121, 4-201—4-203,and 4-301, Annotated Code of Maryland

Effective date: January 1, 1976 (Order No. 61496)

Regulations .01—.03, Coin Service, repealed and new Regulations .01—.08, Pay Phone Service, adopted effective February 26, 2007 (34:4 Md. R. 403)