1. A. Upon receiving notice from the customer that he or an occupant of the premises to which the service is going to be terminated is an elderly or handicapped individual, a utility may terminate service to that premises only in accordance with the provisions of this regulation.
2. B. Between the date the notice of termination is mailed to the customer and the date on or after which service is to be terminated, the utility shall, at a minimum, attempt to make personal contact with the customer on two separate occasions, each of which shall occur on a separate day.

3. C. The utility's attempt to make personal contact with the customer shall be by either:

   1. (1) Telephoning the customer during business hours, or, if no one is home, during the evening after 6 p.m.; or
   2. (2) Visiting the premises and leaving a copy of the notice of termination with the customer or a responsible person 18 years old or older at the premises, or if no one is at home, leaving a copy of the notice at the premises.
4. D. The utility shall document each attempt to make personal contact under this regulation.
5. E. If personal contact is made, the utility shall inform the customer of possible sources of financial assistance and of the availability of alternate payment plans offered by the utility.

Authority: Public Utilities Article, §§2-113, 2-121, 5-101, and 7-307, Annotated Code of Maryland

Effective date: October 12, 1981 (8:20 Md. R. 1637)

Regulation .01 amended effective November 8, 2004 (31:22 Md. R. 1597)

Regulation .02 amended as an emergency provision effective January 1, 2003 (30:5 Md. R. 364); amended permanently effective January 20, 2003 (30:1 Md. R. 29)

Regulation .03 amended effective October 22, 1984 (11:21 Md. R. 1816); August 6, 1990 (17:15 Md. R. 1862)

Regulation .03 amended as an emergency provision effective January 1, 2003 (30:5 Md. R. 364); amended permanently effective January 20, 2003 (30:1 Md. R. 29)

Regulation .03B amended as an emergency provision effective January 1, 2002 (29:3 Md. R. 215); emergency status expired June 30, 2002

Regulation .03C adopted effective May 24, 1982 (9:10 Md. R. 1023)

Regulation .04 adopted effective August 6, 1990 (17:15 Md. R. 1862)

Chapter revised as an emergency provision effective February 18, 2010 (37:6 Md. R. 475); revised permanently effective July 12, 2010 (37:14 Md. R. 940)

Regulation .01 amended effective June 8, 2015 (42:11 Md. R. 727); January 30, 2017 (44:2 Md. R. 85)

Regulation .04 amended effective June 9, 2025 (52:11 Md. R. 533)

Regulation .05A amended effective July 8, 2024 (51:13 M. R. 647)

Regulation .05B adopted effective July 8, 2024 (51:13 M. R. 647)

Regulation .06 amended effective April 22, 2019 (46:8 Md. R. 401)