1. A. For purposes of this regulation, a “user without account” is a person or persons in possession of a residential property that is using regulated utility service without an active account and is not subject to termination under Regulation .03 of this chapter.
2. B. A utility may not terminate service to a user without account without adhering to this regulation.

3. C. Upon discovering a user without account, a utility shall provide written notice to the occupants at the residential property:

   1. (1) Not less than 3 days prior to service termination; or
   2. (2) By mail not less than 7 days prior to service termination.

4. D. Notice required by §C of this regulation shall include, at a minimum, the following:

   1. (1) The utility’s name and phone number;
   2. (2) A statement that the notice is a shut-off notice;
   3. (3) The address to which the notice applies;
   4. (4) A statement that the company is aware that service is being used from the address without an open account;
   5. (5) An invitation to apply for service as soon as possible; and
   6. (6) The date by which an application for service must be submitted to avoid service termination.

Authority: Public Utilities Article, §§2-113, 2-121, and 5-101, Annotated Code of Maryland

Effective date: October 12, 1981 (8:20 Md. R. 1637)

Regulation .01 amended effective November 18, 1985 (12:23 Md. R. 2224)

Regulation .01B amended effective October 22, 1984 (11:21 Md. R. 1815); May 10, 1993 (20:9 Md. R. 780)

Regulation .01B amended as an emergency provision effective January 1, 2002 (29:3 Md. R. 215); emergency status expired June 30, 2002

Regulation .01B amended as an emergency provision effective January 1, 2003 (30:5 Md. R. 364); amended permanently effective January 20, 2003 (30:1 Md. R. 29)

Regulation .03 amended effective August 29, 2016 (43:17 Md. R. 957)

Regulation .04 amended effective April 21, 1986 (13:8 Md. R. 904); July 28, 1986 (13:15 Md. R. 1736)

Regulation .04A amended effective May 10, 1993 (20:9 Md. R. 780)

Regulation .04E amended effective August 6, 1990 (17:15 Md. R. 1862)

Regulations .05A, C, F and .06E amended effective October 22, 1984 (11:21 Md. R. 1815)

Regulation .05F and G amended effective August 6, 1990 (17:15 Md. R. 1862)

Regulation .05H amended effective May 24, 1982 (9:10 Md. R. 1023)

Regulation .06H amended effective August 6, 1990 (17:15 Md. R. 1862)

Regulation .07 adopted effective August 29, 2016 (43:17 Md. R. 957)