The pamphlet shall contain, at a minimum, a statement or description of the following information:

1. A. Service application procedures including a provision permitting more than one individual in a dwelling unit to request classification as a customer and to be listed on the service account;
2. B. Billing procedures, including the late payment charges;
3. C. Methods for customers to verify billing accuracy;
4. D. Explanation of the utility's fuel adjustment clause, or purchased gas clause, or both;
5. E. Explanation of seasonal rate differentials;
6. F. Customer payment policies, including a general summary of alternate payment plans and the Winter Heating Protection Program;
7. G. Security deposit policies;
8. H. The Termination Policy Statement as set forth in COMAR 20.31.01.06;
9. I. Inquiry, service, and complaint procedures;
10. J. Information on the Maryland Energy Assistance Program and on access to other programs to assist low-income customers;
11. K. Other pertinent information including the telephone number of the Consumer Affairs Division;
12. L. Information on the utility's bill extender plan;
13. M. The residential rate schedules available; and

14. N. For electric utilities and combination electric and gas utilities only:

    1. (1) A summary of the reports required by COMAR 20.50.07.06, including explanations of the reliability indices; and
    2. (2) Instructions for how customers can request reliability indices for their electric service.

Authority: Public Utilities Article, §§2-113, 2-121, and 5-101, Annotated Code of Maryland

Effective date: June 30, 1976 (Order No. 61848)

Regulations .01—.03 amended effective January 18, 1982 (9:1 Md. R. 24)

Regulation .02 amended effective October 22, 1984 (11:21 Md. R. 1815); November 18, 1985 (12:23 Md. R. 2224); June 27, 1988 (15:13 Md. R. 1558); June 15, 1998 (25:12 Md. R. 948); March 18, 2002 (29:5 Md. R. 505)

Regulation .03A amended effective September 21, 2009 (36:19 Md. R. 1438)