1. A. When a complaint is received, the Commission may:

   1. (1) Conduct an ex parte investigation;
   2. (2) Issue a satisfy or answer order to the public service company complained of, in a manner prescribed by the Commission; or
   3. (3) Dismiss the complaint if it fails to state a claim upon which relief can be granted.
2. B. If the Commission issues a satisfy or answer order, the public service company shall respond within 20 days or a time period prescribed by the Commission.
3. C. A public service company shall promptly notify the Commission if it satisfies a complaint before the time allowed in a satisfy or answer order.

4. D. After investigation or expiration of the time allowed for satisfaction or answer, the Commission may:

   1. (1) Determine whether relief should be granted based on the information submitted by the complainant and the public service company; or
   2. (2) Conduct hearings as necessary.

Authority: Public Utilities Article, §§2-112, 2-121, 3-101, 3-102, and 4-503, Annotated Code of Maryland

Effective date: August 15, 1910

Revised effective May 8, 1911, May 3, 1912, and October 19, 1914

Regulations .01—.10 repealed and new Regulations .01—.04 adopted effective August 6, 1990 (17:15 Md. R. 1862)

Regulation .04A amended effective June 15, 1998 (25:12 Md. R. 947)