1. A. The provider shall include in the program plan a description of the grievance system in each center available to parents.

2. B. The grievance system shall include:

   1. (1) A written decision to parents by the provider resolving the grievance, and the procedures for appealing to the Intermediary;
   2. (2) A written decision to parents by the Intermediary reviewing the decision of the provider, and the procedures for appealing to the Office of Administrative Hearings; and
   3. (3) A written communication to the Administration containing the results of the grievance.

3. C. An applicant for services may appeal to the Office of Administrative Hearings for a fair hearing in the following situations:

   1. (1) The applicant's complaint is not resolved by the provider's grievance system;
   2. (2) The applicant is denied services; or
   3. (3) The applicant disagrees with the manner or form of the provisions of service.
4. D. The Office of Administrative Hearings fair hearing process shall conform to the procedures in COMAR 07.01.04.

Authority: Article 88A, §§3 and 5, Annotated Code of Maryland

Effective date: April 6, 1987 (14:7 Md. R. 829)

Regulation .02A amended effective October 4, 1999 (26:20 Md. R. 1544)

Regulation .02B amended effective December 26, 1988 (15:26 Md. R. 2981); October 4, 1999 (26:20 Md. R. 1544)

Regulation .05A amended effective October 4, 1999 (26:20 Md. R. 1544)

Regulation .06 amended effective October 4, 1999 (26:20 Md. R. 1544)

Regulation .07 amended effective October 4, 1999 (26:20 Md. R. 1544)