1. A. The Agency shall have a grievance procedure and shall attempt to resolve a grievance at the local level.

2. B. An applicant may appeal to the Department for a fair hearing in the following situations:

   1. (1) The applicant's complaint is not resolved by the Agency's grievance settlement procedures;
   2. (2) The applicant is denied assistance;
   3. (3) The applicant is neither certified nor denied assistance within 5 days from the date that the required documentation is presented according to Regulation .06C of this chapter;
   4. (4) The applicant disagrees with the Agency decision that the work is incomplete or improperly installed;
   5. (5) The applicant disagrees with the Agency decision regarding behavioral problems of installers or damage to person or property; or
   6. (6) The applicant disagrees with type or amount of weatherization provided or to be provided.

Authority: Housing and Community Development Article, §4-211(c), Annotated Code of Maryland

Effective date: April 22, 1985 (12:8 Md. R. 801)

Regulation .11 amended effective September 8, 1986 (13:18 Md. R. 2019)

Chapter recodified from COMAR 07.06.05 to COMAR 05.07.03

Chapter recodified from COMAR 05.07.03 to COMAR 05.04.14 effective September 6, 1999 (26:18 Md. R. 1373)

Regulations .02B, .03B, .07A, .09B, and .10 amended effective September 6, 1999 (26:18 Md. R. 1373)

Chapter revised effective January 31, 2005 (32:2 Md. R. 145)