1. (a)

   1. (1) A complainant may be represented during the complaint process by any person the complainant chooses.
   2. (2) Either party may be represented at a hearing by counsel.

2. (b)

   1. (1) If a complainant fails to appeal a decision in accordance with this subtitle, the complainant is considered to have accepted the decision.
   2. (2) A failure to decide a complaint in accordance with this subtitle is considered a denial from which an appeal may be made.
3. (c) Each party shall make every effort to resolve a complaint at the lowest level possible.

Added by Acts 1996, c. 347, § 1, eff. Oct. 1, 1996.