1. (a) A member-regulated cooperative shall adopt procedures to hear, decide, and resolve, in a prompt and fair manner, complaints from its members, including complaints regarding net metering.

2. (b)

   1. (1) The procedures adopted under subsection (a) of this section shall provide for a formal and an informal complaint process.

   2. (2) A formal complaint proceeding shall include, at a minimum:

      1. (i) The right to present a complaint in writing;
      2. (ii) The right to have a complaint heard by the chief executive officer of the member-regulated cooperative, or the chief executive officer's designee;
      3. (iii) The right to a written response that states the reasons for the member-regulated cooperative's decision; and
      4. (iv) The right to have the complaint and response reviewed by the board of directors.

3. (c)

   1. (1) A member-regulated cooperative may not require a member to use the formal or informal complaint process.

   2. (2) If a member uses the formal or informal complaint process, the member may:

      1. (i) Accept the decision resulting from the process; or
      2. (ii) Reject the decision resulting from the process and pursue any other remedy authorized by law.
4. (d) A decision made under a formal or informal complaint process is binding on the member-regulated cooperative.

Added by Acts 2020, c. 606, § 2, eff. May 8, 2020.