Mass. Gen. Laws ch. 270, § 26
(a) For the purposes of this section, the following words shall, unless the context clearly requires otherwise, have the following meanings:
''Customer'', an individual who is lawfully on the premises of a retail establishment.
''Eligible medical condition'', Crohn's disease, ulcerative colitis or any other medical condition that requires immediate access to a restroom facility.
''Retail establishment'', any business or place where members of the public have access as invitees or licensees.
(b) A retail establishment that has a restroom facility for its employees shall allow a customer to use that facility during normal business hours if the following conditions are met: