Mass. Gen. Laws ch. 175I, § 9
(b) Within thirty business days from the date of receipt of a written request from an individual to correct, amend or delete any recorded personal information about such individual within its possession, an insurance institution, insurance representative or insurance-support organization shall either:
(c) If the insurance institution, insurance representative or insurance-support organization corrects, amends or deletes recorded personal information in accordance with paragraph (1) of subsection (b), the insurance institution, insurance representative or insurance-support organization shall so notify the individual in writing and furnish the correction, amendment or fact of deletion to:
(d) Whenever an individual disagrees with an insurance institution's, insurance representative's or insurance-support organization's refusal to correct, amend or delete recorded personal information, such individual shall be permitted to file with the insurance institution, insurance representative or insurance-support organization:
(e) In the event an individual files a statement as described in subsection (d), the insurance institution, insurance representative or insurance-support organization shall: