Mass. Gen. Laws ch. 175I, § 8
(b) If any individual, after identification, submits a written request to an insurance institution, insurance representative or insurance-support organization for access to recorded personal information about such individual which is reasonably described by such individual and reasonably locatable and retrievable by the insurance institution, insurance representative or insurance-support organization, the insurance institution, insurance representative or insurance-support organization shall within thirty business days from the date such request is received: