958 C.M.R. 3.407
Upon the determination by the Office of Patient Protection that a request for review is eligible for an external review, the external review request shall be assigned promptly to an external review agency by the Office of Patient Protection on a random basis. The Office of Patient Protection shall forward a copy of the insured's request for an external review together with any related documentation filed with the Office by the insured or the carrier to the external review agency.