Complaints Pertaining to Pari-mutuel Operations
Effective Aug 16, 2024Mass. Register #1528MGL c. 128A MGL c. 128CMassachusetts Gaming Commission
(1) When a patron makes a complaint regarding the pari-mutuel department to an association, the association shall immediately issue a complaint report, setting out:
- (a) the name of the complainant;
- (b) the nature of the complaint;
- (c) the name of the persons, if any, against whom the complaint was made;
- (d) the date of the complaint;
- (e) the action taken or proposed to be taken, if any, by the association. (ARCI c. 9 g.p. § P(1))
- (2) The association shall submit every complaint report to the Commission within 48 hours after the complaint was made. (ARCI c. 9 g.p. § P(2))